Last updated: September 30, 2025

1. Introduction

TruTrakr Technologies ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our background verification services.

We comply with applicable Indian data protection laws, including the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

  • Name, date of birth, and contact details
  • Government-issued identification numbers (Aadhaar, PAN, etc.)
  • Educational qualifications and employment history
  • Address and location information
  • Financial information (for payment processing)
  • Biometric data (when required for verification)

2.2 Sensitive Personal Data

We may collect sensitive personal data including:

  • Criminal background information
  • Medical information (for drug screening)
  • Biometric identifiers
  • Financial information

2.3 Technical Information

We automatically collect certain technical information:

  • IP address and device information
  • Browser type and version
  • Operating system
  • Website usage patterns and analytics

3. How We Use Your Information

We use your personal information for the following purposes:

  • Providing background verification services
  • Identity verification and authentication
  • Processing verification requests
  • Generating verification reports
  • Customer support and communication
  • Legal compliance and regulatory requirements
  • Improving our services and user experience
  • Fraud prevention and security

4. Legal Basis for Processing

We process your personal information based on the following legal grounds:

  • Consent: When you have given clear consent for processing
  • Contract Performance: To fulfill our contractual obligations
  • Legal Obligation: To comply with applicable laws and regulations
  • Legitimate Interest: For fraud prevention and service improvement

5. Information Sharing and Disclosure

We may share your information in the following circumstances:

  • Service Providers: With trusted third-party service providers who assist in our operations
  • Legal Requirements: When required by law or legal process
  • Business Transfers: In connection with mergers, acquisitions, or asset sales
  • Consent: When you have given explicit consent
  • Protection of Rights: To protect our rights, property, or safety

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

  • Encryption of data in transit and at rest
  • Access controls and authentication mechanisms
  • Regular security assessments and updates
  • Employee training on data protection
  • Incident response procedures

7. Data Retention

We retain your personal information only for as long as necessary to:

  • Fulfill the purposes outlined in this policy
  • Comply with legal and regulatory requirements
  • Resolve disputes and enforce agreements

Typically, we retain verification data for a period of 7 years from the date of collection, unless a longer retention period is required by law.

8. Your Rights

Under applicable Indian data protection laws, you have the following rights:

  • Access: Request access to your personal information
  • Correction: Request correction of inaccurate information
  • Deletion: Request deletion of your personal information
  • Portability: Request transfer of your data
  • Objection: Object to processing of your information
  • Withdrawal of Consent: Withdraw consent at any time

9. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Enhance user experience
  • Analyze website traffic and usage
  • Remember user preferences
  • Provide personalized content

You can control cookie settings through your browser preferences.

10. International Data Transfers

If we transfer your personal information outside India, we ensure appropriate safeguards are in place, including:

  • Adequacy decisions by relevant authorities
  • Standard contractual clauses
  • Binding corporate rules
  • Certification schemes

11. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will take steps to delete it promptly.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

  • Posting the updated policy on our website
  • Sending email notifications
  • Providing notice through our services

Your continued use of our services after such changes constitutes acceptance of the updated policy.

13. Contact Information

For any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

  • Data Protection Officer: dpo@trutrakr.com
  • General Inquiries: privacy@trutrakr.com
  • Phone: +91 9910697422
  • Address: TruTrakr Technologies, New Delhi, India

14. Grievance Redressal

If you have any grievances regarding the processing of your personal information, you may contact our Grievance Officer:

  • Email: grievance@trutrakr.com
  • Response Time: We will respond to your grievance within 30 days